On this page you will find the information listed in the links below. You can use the links to take you to the information or you can scroll down the page.
VFS aims to provide a professional and efficient service to all its customers and welcomes feedback that will help improve the services they provide. VFS will investigate all complaints fully and will provide you with a full reply within 20 working days. You can provide feedback or make your complaint in the following ways:-
In person: Please speak to the VFS manager at the visa application centre
Email:
You will need to provide the following information with your feedback or complaint:
Your name
Your address
Your telephone number
Application reference number (if appropriate)
Type of application (if appropriate)
Where your application was submitted
A clear description of your complaint and as much detail of times, dates, places and other background information as possible.
You may also provide feedback or make a complaint directly to the UK Border Agency about the service you have received from VFS or the UK Border Agency. The UK Border Agency aims to respond to all complaints within 20 working days.
You can provide feedback or make your complaint in the following ways:
Email: (Please mark it to the attention of the visa officer.)
Please do not send general visa enquiries or enquiries about the status of your visa application to this email address. Information on how to contact us regarding visa enquiries can be found on the contact us page of this website.
In writing:
UK Border Agency
British Embassy
120 Upper McKinley Road
McKinley Town Center
Fort Bonifacio
Taguig City 1634 Metro Manila
You will need to provide the following information with your feedback or complaint:
Your name
Your address
Your telephone number
Application reference number (if appropriate)
Type of application (if appropriate)
Where your application was lodged
A clear description of your complaint and as much detail of times, dates, places and other background information as possible.
Complaints about the refusal of a visa: Please see the Appeals and Admin Review page on this website form more information
The UK Border Agency is continually trying to make improvements to the service we provide to our customers. We are asking for your help by
completing our customer survey on the UK
Border Agency website. The survey, which should take less than 5 minutes to complete, asks for your views on how satisfied you have been with
the level of service you have received when you make a visa application.
