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  Frequently Asked Questions
   
   
   


  • Contact Us

    You can use the quick links below or scroll down the page for information on:



  • Visa application centre

    Address Email Helpline number Application submission Document collection

    138 Robinson Road
    07-01/02 The Corporate Office
    Singapore 068906

    Location Map

    Information for customers with disabilities

    Security Information

    		+(65) 62277828
    **(local rates apply)

    Monday to Friday
    08:00 - 15:00

    Monday to Friday
    08:00 - 10.00 (Walk in)

    08:00 - 13:30 (By appointments)

    		 Monday to Friday
    14:00 - 1600


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  • Visa enquiries

    If you still have a visa enquiry after reading the information on this website you can contact our visa information service by email or telephone. The service is available in English, Monday to Friday (excluding public holidays) between 8.00 and 15.00.

    Email: . Emails are free of charge.

    Telephone: +65 62277828. Calls are charged at the local rate.

    Important note: If your enquiry is about the status of your visa application, please use the 'Track your Application' facility and see the 'Guide to Processing Times' page for information on processing times on this website.


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  • Data Protection Act

    The Data Protection Act prevents the UK Border Agency from providing information about a visa application to anybody other than the individual visa applicant or their authorised representative.


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  • Public holiday closures

    The UK Border Agency at the British High Commission and the VFS UK visa application centre in Singapore will be closed on the following holidays in 2011

    DATE HOLIDAY
    Monday 3 January In lieu of New Year's day on
    Saturday 1 January 2011
    Thursday 3 February Chinese New Year
    Friday 4 February Chinese New Year
    Friday 22 April Good Friday
    Monday 25 April Easter Monday
    Friday 29 April

    Royal Wedding Holiday
    Monday 2 May In lieu of Labour Day on
    Sunday 1 May 2011
    Tuesday 17 May Vesak Day
    Tuesday 9 August National Day
    Tuesday 30 August Hari Raya Puasa
    Wednesday 26 October Deepavali
    Monday 7 November In lieu of Hari Raya Haji on
    Sunday 6 November 2011
    Friday 23 December In lieu of Christmas Privilege Holiday
    on Saturday 24 December 2011
    Monday 26 December Boxing Day
    Tuesday 27 December In lieu of Christmas Day on
    Sunday 25 December 2011

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  • Feedback and complaints

    Please see the Customer Service page on this website for more information on how to provide feedback or make a complaint.

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